faqs.htm:
The faqs.htm page, is a wonderful bonus
for your web site. You might not find it to exciting to
start with, but as your web site grows, this page is updated
on a regular basis, will save you hours of email
correspondence.
The faqs.htm page, is a form page using special JavaScript
‘Search’ coding. When a visitor enters a search word or
search term into the search box, the ‘Search’ code will scan
every word on the faq.htm page for a match. If a match is
found, the word will be highlighted for your visitor, and
the focus of the page moved to that location on the page.
Here’s a typical set up and use for the faq.htm page
Start:
Create some questions and answers you think your visitors
would have about your website, your products or services
Add these questions and answers to the faq.htm page, by
simply replacing the default questions and answers
This gets you started, you don’t need many just a few. Now
the key to the faq page, is keeping it up to date. You can
keep this page up to date by taking the questions sent to
you from your contact page, and posting them on the faq page
with answer.
If a visitor sends you a question about your product or
service, that you think could be asked more than once, or
perhaps the questions and answer would benefit the other
visitors to your website post the question and your answer
on the faq page. Email the visitor, thanking them for their
question and let me know that the answer has been posted on
your faq page, and you should include a link to the faq
page. I would even suggest that you include your answer in
the email, but it’s good to let visitors know that their
question was important enough for you to share with all your
visitors.
As time goes by, and you get more traffic to your web site,
you WILL receive more email. Using a system such as the faq
page will help to reduce the amount of incoming emails by
providing answers to the most common questions up front.
Trust me on this, it might not seem like much to start, but
as the success of your web site grows, it is entirely
possible to spend half a day answer email, taking valuable
time away from your working activities, your family, your
life.
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